addd7 Privacy Policy

Section 1

Information We Collect

addd7 collects personal data through several channels: information you provide directly during registration and account use, information generated automatically through your interaction with the platform, and in limited cases, information received from third-party payment and identity verification providers. The categories of data we collect are as follows.

Information You Provide Directly

• Registration data: Full legal name, date of birth, gender, nationality, residential address (city/district within Bangladesh), and a valid Bangladeshi mobile number provided at the time of account creation.
• Authentication credentials: Your chosen username and an encrypted record of your password. addd7 never stores passwords in plain text.
• Payment information: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number. addd7 does not store full card numbers or banking credentials — only the MFS account identifier necessary to process your transactions.
• Identity verification documents: Scanned or photographed copies of your National Identity Card (NID), passport, or birth certificate submitted during the KYC process.
• Support communications: Any messages, emails, or chat records exchanged with addd7 customer support, including the content of your queries and our responses.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and other player-protection settings you configure within your account dashboard.

Information Collected Automatically

• Device and browser data: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device language settings.
• Network data: IP address, approximate geolocation derived from IP (country and city level only), mobile network operator name, and connection type.
• Session and activity data: Pages viewed on addd7.net, time and duration of sessions, games played, bet amounts and outcomes, deposit and withdrawal activity, and in-platform navigation patterns.
• Cookie and tracking data: Information gathered through cookies and similar tracking technologies as described in Section 5 of this policy.

Section 2

How We Use Your Data

addd7 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which addd7 processes your personal data are set out below.

Section 3

Legal Basis for Processing

addd7 processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific purpose for which your data is being used.

Section 4

Data Sharing & Disclosure

addd7 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Mobile Financial Service providers: addd7 shares the minimum necessary transaction data — including your MFS wallet number and transaction amount — with bKash, Nagad, Rocket, and Upay solely for the purpose of processing your deposit and withdrawal requests. These providers operate under their own privacy policies.
• Identity verification partners: Where addd7 uses a third-party KYC verification service to assist with identity and age checks, your submitted documents and personal details may be shared with that service provider under a data processing agreement that restricts use to verification purposes only.
• Game content providers: Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive session-level data necessary to deliver their game content (such as your account token and stake amount). They do not receive your full personal profile.
• Fraud prevention and security services: addd7 may share data with third-party fraud detection and cybersecurity services that assist in monitoring for suspicious activity. These services operate under strict contractual confidentiality obligations.
• Legal and regulatory authorities: addd7 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a lawful order or where disclosure is necessary to prevent imminent harm, fraud, or illegal activity.
• Business transfers: In the event that addd7 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your continued use of the platform would constitute acceptance of the new entity's privacy terms.

Section 5

Cookies & Tracking Technologies

addd7 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies on addd7.net.

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. However, please be aware that blocking strictly necessary cookies will impair the functionality of addd7.net, and you may not be able to log in or access games. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Section 6

Data Retention

addd7 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law, regulatory obligation, or legitimate business need. The following retention periods apply to the main categories of personal data held by addd7.

• Account and registration data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, in accordance with applicable financial compliance standards.
• Transaction records (deposits and withdrawals): Retained for a minimum of 5 years from the date of each transaction, for financial audit, dispute resolution, and regulatory compliance purposes.
• Gaming activity logs: Session and game outcome data is retained for a minimum of 3 years from the date of the session, for security, dispute resolution, and responsible gaming monitoring purposes.
• Customer support records: Retained for 3 years from the date the support case was closed, for quality assurance, training, and dispute resolution purposes.
• Marketing communication preferences: Retained for as long as your account is active, or until you update your opt-out preference, whichever comes first.
• Anonymised analytical data: Aggregated, anonymised data that cannot be traced back to any individual player is retained indefinitely for platform improvement purposes.

When personal data reaches the end of its applicable retention period, addd7 will securely delete or irreversibly anonymise that data. Deletion is performed using methods appropriate to the medium on which the data is stored.

Section 7

Your Data Rights

As a player on addd7, you have a number of rights in relation to the personal data that addd7 holds about you. addd7 is committed to honouring these rights promptly and without unnecessary obstruction. To exercise any of the rights described below, please contact addd7's data team at [email protected] with the subject line "Data Rights Request".

Section 8

Data Security

addd7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or destruction. The following security measures are in place across the addd7 platform.

• 256-bit SSL/TLS encryption: All data transmitted between your device and addd7.net is encrypted in transit using industry-standard SSL/TLS technology. Look for the padlock symbol in your browser's address bar when using addd7.
• Password hashing: Your account password is never stored in plain text. addd7 uses a strong cryptographic hashing algorithm with salt to store password credentials, ensuring that even in the unlikely event of a data breach, your raw password cannot be recovered.
• Two-factor authentication (2FA): addd7 offers optional SMS-based two-factor authentication for all player accounts. Enabling 2FA significantly reduces the risk of unauthorised access to your account. We strongly recommend that all players activate this feature via their account security settings.
• Access controls: Access to personal data within addd7's internal systems is restricted on a need-to-know basis. Only staff members with a legitimate operational reason are granted access to player data, and all access is logged and audited.
• Intrusion detection: addd7 operates automated intrusion detection systems that monitor for unusual access patterns, brute-force login attempts, and other indicators of potential security incidents in real time.
• Secure data storage: Personal data is stored on servers protected by physical security controls, firewalls, and regular security patching. Data backups are encrypted and access-controlled.
• Incident response: In the event of a data security incident that affects your personal data, addd7 will investigate promptly and, where the incident poses a significant risk to your rights, notify you as soon as reasonably practicable.

Section 9

Third-Party Services

The addd7 platform integrates with a number of third-party services to deliver games, process payments, and maintain platform security. When you interact with these integrated services, your data may be processed by those third parties under their own privacy policies, which are separate from this addd7 Privacy Policy.

• Mobile Financial Services (MFS): bKash, Nagad, Rocket, and Upay are independent financial service providers operating under Bangladesh Bank regulations. When you initiate a deposit or withdrawal via these services, the transaction is governed in part by their own terms and privacy policies.
• Live casino and game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi provide game content accessed through addd7. These providers may receive technical session data necessary to deliver the game. Their data practices are governed by their own privacy frameworks, which addd7 reviews as part of its vendor assessment process.
• Analytics services: addd7 may use privacy-respecting analytics tools to understand aggregate platform usage. These tools receive only anonymised, aggregated data — no personally identifiable player information is shared with analytics providers.
• Security and fraud prevention tools: Third-party cybersecurity services that assist addd7 in detecting and preventing fraud may process limited technical data (such as IP addresses and device fingerprints) under strict contractual confidentiality obligations.
• Customer support platforms: addd7 may use a third-party helpdesk or live chat platform to manage support communications. Support records stored on such platforms are subject to the same data retention and access control standards that apply to all addd7 data.

addd7 is not responsible for the privacy practices of third-party services accessed via links or integrations on the platform. We encourage you to review the privacy policies of any third-party service you interact with directly, particularly bKash, Nagad, and Rocket, as these involve your financial data.

Section 10

Updates to This Policy

addd7 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform features, or internal data processing practices. When we make changes to this policy, the updated version will be published at addd7.net/privacy-policy with a revised effective date clearly indicated at the top of the document.

Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or reduces your rights as a data subject — addd7 will make reasonable efforts to notify active players via their registered mobile number or through a platform notification displayed upon next login. For minor or clarificatory changes, the updated policy will be published without individual notification.

Your continued use of addd7.net following any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this policy, you should stop using the addd7 platform and may request account closure by contacting support at [email protected].

We recommend that all addd7 players bookmark this page and review the Privacy Policy periodically — especially before making large deposits or withdrawals, or when you notice a platform notification advising that the policy has been updated. If you have any questions about this Privacy Policy or how addd7 handles your personal data, our support team is available at [email protected] and will be pleased to assist you.